MİRAÇ BÖRKLÜ  

 

EMAIL                                    : mirac@borklu.com

BIRTH PLACE/DATE   : ISTANBUL, 26/08/1973

MARITAL STATUS        : MARRIED, 2 CHILD

 

 

EDUCATION                :  

- ANADOLU UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION                           2003

- ANADOLU UNIVERSITY FACULTY OF SALES MANAGEMENT                                    2001

- COLLEGE OF ISTANBUL TOURISM AND HOTEL MANAGEMENT                                 1992

- ISTANBUL KENAN EVREN MIDSCHOOL                                                                     1988

- ISTANBUL OZDEMIROGLU PRIMARY SCHOOL                                                          1985

 

FOREIGN LANGUAGES   :  ENGLISH – FLUENT

GERMAN/DEUTSCH – MEDIUM

 

COURSES                       :  

I.H.C.( International Hospitality Consulting)
HACCP (Hazard Analysis Critical Control Points)
SANITATION (Providing Hygenical conditions)
OUTSOURCING
ISO 9001-2008
TIME&STRESS MANAGEMENT
VISIONER LEADERSHIP IN HOTEL ADMINISTRATION
HUMAN ELEMENTS
TRAINING OF THE TRAINER
TEAMWORK
EFFECTIVE COMMUNICATION
BASIC HYGIENE&LEGIONELLA
CORPORATE CULTURE
GUEST SATISFACTION
F&B SERVICE TRAINING OF TUI
BASIC MANAGEMENT SKILLS
ADVANCED MANAGEMET SKILLS

 

WORK EXPERIENCES     :

 

-       (06.2013- ……..) RAMADA PLAZA ANTALYA

 

Been working as Operations Manager&Vice General Manager in 5 star Ramada Plaza Antalya Hotel with having 241 rooms and 12 meeting rooms.

Responsible of operations. Coordinating and organizing whole team members

 

  • Planning and preparing the environment friendly facility files for achieving Environment Friendly Facility status for the Hotel from Ministry of Culture and Tourism. Which will reduce electricity bills 70.000 – 80.000.-TL yearly.
  • Since the opening of the facility (till 03.2010) first time of passing Wyndham inspection which conducted twice yearly.
  • Carrying and preparing out of shifting from 4 Stars to 5 Stars and realization of the Ministry of Culture and Tourism audit.
  • Organizing and carrying out of the works for quality management systems (ISO 9001-10002)
  • Preparation and realization of Zone Management system in the hotel.
  • Establishment of Wyndham Green Team which is one of the standarts of  Wyndham Hotels and Resorts.
  • Meetings with sales and banquet sales departmans and discuss about occupancy and meeting rooms occupancy.
  • Constantly checking the purchasing and consumption processes and taking precautions to reduce the expenses.
  • Regular weekly operations meetings with department managers.

 

-       (2010- 05.2013) IC HOTELS GREEN PALACE & RESIDENCE

Been working as Front Office Manager in 5 star IC Green Palace Hotel with having 500 rooms and   IC Residence with 50 luxury villas in Special Category.

Responsible of front Office services. Coordinating the Front Office

 

  • Planning the duties and shifts of the front desk employees and checking their productivity during work.
  • To determine new political strategies on increasing the occupancy and guest satisfaction.
  • To provide the maximum guest gratification by cooperating with the other departments on achieving the best service of hotel personel
  • Educating the front Office team by tracking the innovation of management and hotel administration.
  • Meetings with sales departman and arguing about occupancy.
  • Managing day to day business with the daily follow up and recording system by making the meetings with the other department managers and chiefs.
  • Analysis of performance and/or the members to achieve better standarts of the service

 

-       (2008-2010) ANTALYA ÖZKAYMAK FALEZ HOTEL

Been working as Rooms Division Manager & Vice General Manager in 5 star Antalya Falez Hotel with having 342 rooms which is known one of the best city hotel of Antalya.

 

  • Responsible of front Office services. Coordinating the Front Office, Technical service and Housekeeping and info desk team facilities.
  • Planning the duties and shifts of the front desk employees and checking their productivity during work.
  • To determine new political strategies on increasing the occupancy
  • To provide the maximum guest gratification by cooperating with the other departments on achieving the best service of hotel personel
  • Educating the front Office team by tracking the innovation of management and hotel administration.
  • Meetings with the agencies, planning the sales strategies with general manager.
  • Managing day to day business with the daily follow up and recording system by making the meetings with the other department managers and chiefs.
  • Liasing between the general manager and the division managers
  • Analysis of performance and/or the members to achieve better standarts of the service

 

-       (2006-2008)  ANTALYA PHOENIX HOTELS

Worked as Front Office Inspector/Supervisor at head Office of Phoenix group hotels which has 6 hotels such as Royal Resort, Nautilus, ClubBelköy and Unsaphire.

  • Regulating and controlling hotel front Office systems, such as Electra
  • Preparing the budget of the sales and the other activities of the hotel and front office in before the season
  • Planning the marketing strategies and checking their efficiency during the season
  • Responsible of motivation of the front Office members and upgrading their performances
  • Choosing the qualified front Office staff and placing to the right positions , educating them
  • Performance analysis and checking the cooperation between front Office and other departments of the hotel, preventing lack of communication between them
  • Achieving the max productivity from the staff

 

-       (2004-2006)  ANTALYA BELEK BEACH RESORT

Worked as Front Office Chief/ Chief of Reception of Premium Holiday Village, Belek Beach Resort

  • Responsible of the reception facilities and front Office staff duties as a vice front Office manager
  • Daily follow up between the reports of Housekeeping department and front Office records to check the consistence
  • To inform the guests about the activities of the hotel, such as meetings, weddings, party and entertainments
  • To achieve the arrival and departure lists to be correct
  • Reporting the performence and daily work to the front Office manager

 

-       (2003-2004) BODRUM GOLDEN AGE HOTEL

Assisting the Genaral Manager on managing the departments and hotel as well as performing as Front Office & GR Manager in Bodrum 5 Star Golden Age Hotel.

 

-       (2001-2003)  BODRUM CLUB MARVERDE

Assis. Of Operations Manager and worked as Front Office Chief at the same time.

  • Assisting Operation Manager on especiallay marketing and sales relating to the education background
  • Liasing between the department managers (housekeeping, Food and beverage, technical service and front Office) and the Operation Manager
  • Daily follow up of the front Office activities as vice front Office manager
  • Achieving the better service understanding by planning the educations and courses for the hotel staff

 

-       (2000-2001) BODRUM CLUB BLUE DREAMS

Worked as Reservation Chief in 1st Class Holiday Village of Bodrum, Club Blue Dreams

  • Managing the reservation demands to be answered at the time and correctly
  • Responsible of recording the activities of reservation to the system
  • Playing the key role at the front Office on satisfactory of the guest, being in coopration with guest relations
  • Prearing the lists of VIP guests and informing the other departments to be treated accordingly
  • Educating the reservation team on hospitality, reservation system and understanding

REFFERENCES              :

 

Available upon request.

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